Shipping Policy

Shipping policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer $10.50 flat rate standard shipping with Australia Post to Australian addresses. 

Or 

Express shipping for $14 with Australia Post to Australian addresses.

If you spend $60 or more, we offer free shipping for domestic orders. 

International Shipping

We offer international shipping to the following countries: New Zealand, United States, Canada, United Kingdom.

If your country is not listed, please contact us and we can put together a quote for shipping. 

Please be aware: Due to ongoing Covid-19 related delays, your parcel may take longer then our estimated delivery times - this is out of our control.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Brink and Forbes is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at brinkandforbes@gmail.com with your name and order number, and we will look into it for you.

Please note: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.

Additional Information 

• Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.
• Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.